First, ensure both the mouse and receiver have the latest firmware versions, and then try the following: 1. Use the mouse in high-performance mode and enable the wireless turbo function in the driver. Simultaneously, click the "Wireless Optimization" button next to it to switch modes. 2. Choose a high-quality cloth mousepad if possible; 3. Place the receiver on the edge of the mousepad using an adapter, and connect the other end to the USB 2.0 port on the back of the computer case, keeping it as far away from 3.0 ports as possible. 4. Keep the mouse and receiver as far away from other wireless devices as possible (if possible), and switch the router to the 5GHz band (if the device allows it). 5. Clean the lens on the bottom of the mouse (the hole in the middle) to ensure it is free of dust and foreign objects.

1. If available, install a higher version of the driver. 2. Try running it as administrator.

Restore factory settings using a level 2 reset. First, turn off the mouse. Then, press and hold the bottom DPI button and the top button behind the scroll wheel simultaneously, then turn the mouse back on. ES21: First, turn off the mouse. Then, press and hold the bottom DPI button and the bottom mouse button simultaneously, then turn the mouse back on.

It's normal for mass-produced machines and products without button pre-press. When responding, you could say: The mouse buttons are designed as separate buttons. To ensure faster triggering speed, there's no button pre-press system, so a certain amount of key travel is normal.

The firmware has been updated to the latest version.

the receiver must be unplugged and plugged in again.

1.please connect our dongle and your PC with our original cable first 2.meantime, connect our mouse and your PC with another type-C cable 3.open our web hub and click the icon of receiver to re-pair

1. Please try to shorten the distance between the mouse and the dongle/receiver. If it is the 1K dongle, You can use type-c cable and adapter to shorten the distance. 2. Please plug the type-c cable of the dongle into the computer motherboard, preferably the 3.0 USB port. 3. Make sure there is no dust on the mouse sensor and mouse pad. 4. Upgrade the mouse firmware and receiver/dongle firmware to the latest version. 5. If it is stuck only in the game, you can try to turn on the long-distance mode. 6. If you are running at over 1khz polling rate in video game, turn on raw input and running at 1600 dpi for smoother. 7. If it is stuck in 4K/8K, it may be that the game or computer configuration does not support 4K/8K 4K requires: Intel Core I7 or above, 16GB or above, 1080 standard graphics card, 144Hz or above refresh rate. 8K requires: Intel Core i7 9700K or above, AMD Ryzen 7 3700X or above, NVIDIA GTX1080 or above, AMD RX5700 or above Display: 240Hz or above

If your mouse is mechanical switch, it is recommended that you set the debounce time to more than 4ms. If you set it to 10ms, the mouse will still double-click.Please contact our after-sales service.

We currently accept payment via PayPal as well as any credit card with a MasterCard, Visa or American Express logo. Also support Shoppay, Google pay, Apple pay. Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account. Here is how: https://www.paypal.com/us/webapps/mpp/account-optional

No, all product prices shown on our website include all sales taxes (no hidden fees), but some countries require shipping costs or import duties. If your local customs require import duties, you need to pay the taxes to your country, and our store does not bear these costs!

Absolutely, as long as your order has not physically been shipped out of our warehouse you can contact us via email oversea2@rawmtech.com or online chat and whatsapp, and we will be happy to assist you in cancelling your order.

If you received an incorrect item in your recent online order, simply contact us via email or other contact method and we will re-ship it to you once confirmed!

At the checkout page, to apply your promotion code, copy and enter the code in the "discount code" box and click on “Apply”. Be sure that there are no additional spaces before or after the discount code. Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.

Please contact our Collaboration Department directly at oversea2@rawmtech.com

After placing an order, if you find that the order address is incorrect, you can change the order address through online chat or email. In order to quickly change your address, please state your order number in the message and fill in your correct address according to the template. our email: oversea2@rawmtech.com Address template: actual name: House number: address: City: province / State: Country: post code: Telephone: Email:

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