Contact Us

  • If you have an issue signing into our support website, please send an email to us and we will create an account for you. We strive to respond to all inquiries within 24 hours during working hours (Mon - Fri).Please pardon our delay if we do not respond quickly.
  • All of our customer support related communications will always take place over email or chat.We never call our customer and ask for the payment information or order related information.If this happens to you, do not respond.

  • For product or technical issues, please send mail to: support@rawmtech.com or faq@rawmtech.com

  • For orders from Rawmshop.com online store, please send email to bing.sun@rawmtech.com.

  • For orders from a local distributor's website or other platforms (such as AliExpress, Shopee, etc.), please send mail to lijun.tan@rawmtech.com.

  • For marketing, or for business cooperation, please send mail to: oversea2@rawmtech.com.